Frequently Asked Questions

Yes, we ship to over 50 countries worldwide. International shipping typically takes 10-21 business days depending on the destination. Additional customs fees, taxes, or duties may apply and are the responsibility of the customer.

You can view the full list of countries we ship to during checkout.

Once your order has shipped, you'll receive a confirmation email with your tracking number and a link to track your package. You can also track your order by logging into your account on our website.

If you're having trouble tracking your order, please contact our customer service team at support@goldenaura.com.

If your package is lost in transit or arrives damaged, please contact us within 14 days of the expected delivery date. We'll work with the carrier to resolve the issue and will either reship your order or issue a full refund.

Please take photos of any damaged items and the packaging, as this will help us process your claim more quickly.

We offer a 30-day satisfaction guarantee. If you're not completely satisfied with your purchase, you can return it within 30 days of delivery for a full refund or exchange.

Conditions for returns:

• Items must be unused and in original packaging
• Proof of purchase is required
• Return shipping costs are the customer's responsibility unless the item is defective

To return an item, follow these steps:

1. Contact our customer service team at returns@goldenaura.com to initiate the return process.
2. We'll provide you with a Return Merchandise Authorization (RMA) number and return instructions.
3. Package the item securely in its original packaging, include the RMA number, and ship it back to us.
4. Once we receive and inspect the return, we'll process your refund or exchange within 5-7 business days.

Refunds are typically processed within 5-7 business days after we receive your return. Once processed, the refund will appear in your original payment method within 3-10 business days, depending on your bank or credit card company.

You'll receive an email notification once your refund has been issued.

Yes, you can exchange an item for a different product. Please contact our customer service team to initiate an exchange. If the new item costs more than the returned item, you'll need to pay the difference. If it costs less, we'll refund you the difference.

Exchanges are subject to product availability.

Yes! All Golden Aura products are 100% cruelty-free. We never test on animals, and we don't work with suppliers who test on animals. We are certified cruelty-free by Leaping Bunny, the gold standard for cruelty-free certification.

Additionally, many of our products are vegan. You can check the product description to see if a specific item is vegan.

Many of our products are formulated to be gentle and suitable for sensitive skin. We avoid common irritants like synthetic fragrances, parabens, sulfates, and phthalates.

However, everyone's skin is unique. We recommend doing a patch test before using any new product. Apply a small amount to your inner forearm or behind your ear and wait 24 hours to check for any reaction.

If you have specific skin concerns, please consult with a dermatologist before trying new products.

To maintain the potency and effectiveness of our products, we recommend storing them in a cool, dry place away from direct sunlight. Bathroom cabinets are ideal for most products.

Some products with active ingredients like Vitamin C or retinol may benefit from refrigeration, but this is not required. Please check the product packaging for specific storage instructions.

All our products have a Period After Opening (PAO) symbol on the packaging indicating how many months the product remains effective after opening.

Most Golden Aura products are safe to use during pregnancy, but we recommend avoiding products containing retinoids, salicylic acid (in high concentrations), and certain essential oils.

Always consult with your healthcare provider before using any new skincare products during pregnancy or breastfeeding. You can also contact our customer service team for specific ingredient information.

Unopened products typically have a shelf life of 2-3 years when stored properly. Once opened, most products remain effective for 6-12 months.

Look for the Period After Opening (PAO) symbol on the packaging – it looks like an open jar with a number and "M" (for months). This indicates how long the product is effective after opening.

If you notice any changes in color, texture, or scent, it's best to discontinue use.

If you need to modify or cancel your order, please contact us as soon as possible at orders@goldenaura.com or call us at 1-800-123-4567.

We can only modify or cancel orders that haven't been processed for shipping yet. Once your order has shipped, you'll need to wait for it to arrive and then initiate a return.

We accept the following payment methods:

• Visa, Mastercard, American Express, Discover
• PayPal
• Apple Pay
• Google Pay
• Shop Pay

All payments are processed securely through encrypted connections. We don't store your full credit card information on our servers.

Yes! Golden Aura gift cards are available in denominations from $25 to $500. They can be purchased on our website and are delivered via email.

Gift cards never expire and can be used toward any purchase on our website. They make perfect gifts for skincare enthusiasts!