Learn about our shipping policies, delivery times, and easy return process.
At Golden Aura, we strive to deliver your skincare products quickly and safely. We partner with reliable shipping carriers to ensure your order arrives in perfect condition. Please read this policy carefully to understand our shipping procedures, delivery times, and any associated costs.
Enjoy free standard shipping on all orders over $100 within the United States. This offer applies automatically at checkout.
All orders are processed within 1-2 business days (Monday through Friday, excluding holidays). Orders placed after 2 PM EST will be processed on the next business day.
You'll receive an order confirmation email immediately after placing your order.
Your order is processed within 1-2 business days. During peak seasons, processing may take up to 3 business days.
Once shipped, you'll receive a shipping confirmation email with tracking information.
Orders placed on weekends or holidays will be processed on the next business day. Business days are Monday through Friday, excluding major US holidays.
We offer several shipping options to meet your needs. Shipping costs are calculated at checkout based on the shipping address, weight, and dimensions of your order.
| Shipping Method | Delivery Time | Cost | Details |
|---|---|---|---|
| Standard Shipping | 5-7 business days | $5.00 FREE over $100 |
Most economical option. Delivered via USPS or FedEx Ground. |
| Express Shipping | 2-3 business days | $12.00 | Priority shipping via FedEx 2Day or USPS Priority Mail. |
| Overnight Shipping | 1 business day | $25.00 | Available for most locations. Order must be placed before 12 PM EST. |
Delivery times are estimates and not guaranteed. Actual delivery may vary due to weather conditions, carrier delays, or other factors beyond our control. We recommend ordering well in advance for time-sensitive needs.
We ship to over 50 countries worldwide. International shipping times and costs vary depending on the destination.
International orders typically take 10-21 business days for delivery. Customs fees, import duties, and taxes may apply and are the responsibility of the customer. We cannot predict these charges as they vary by country.
Restricted Items: Some countries have restrictions on skincare products containing certain ingredients. It is your responsibility to check your country's import regulations before ordering.
Shipping Costs: International shipping costs are calculated at checkout based on the destination country and order weight.
Once your order ships, you will receive a shipping confirmation email with a tracking number and a link to track your package.
Look for the shipping confirmation email from Golden Aura. If you don't see it, check your spam or junk folder.
Click the tracking link in the email or visit the carrier's website and enter your tracking number.
You can also track your order by logging into your Golden Aura account and viewing your order history.
Tracking information may take 24-48 hours to update after receiving your shipping confirmation. If your tracking hasn't updated after 3 business days, please contact our customer service team.
If you're experiencing issues with your delivery, please take the following steps:
Golden Aura is not responsible for packages that are lost, stolen, or damaged after delivery confirmation. Once the carrier confirms delivery, the package is considered delivered. We recommend using a secure delivery location or requiring a signature for delivery if you have concerns.
We want you to love your Golden Aura products. If you're not completely satisfied with your purchase, we offer a 30-day return policy from the date of delivery.
Try our products risk-free. If you're not satisfied, return within 30 days for a full refund (less shipping costs).
Follow these simple steps to return an item:
Email returns@goldenaura.com with your order number and reason for return. We'll provide you with a Return Authorization (RA) number.
Place the item(s) in their original packaging, include all accessories, and pack securely. Include the RA number inside the package.
Ship the package to the address provided in your return instructions. We recommend using a trackable shipping service and keeping your tracking number.
Once we receive and inspect your return, we'll process your refund. You'll receive an email confirmation when your refund has been issued.
If you received a defective item or the wrong product, contact us immediately. We'll provide a prepaid return label and expedite your replacement or refund.
Once we receive your return, we will inspect it and notify you of the status of your refund.
| Refund Type | Processing Time | Method |
|---|---|---|
| Standard Returns | 5-7 business days after receipt | Original payment method |
| Exchanges | 7-10 business days total | New item shipped after return received |
| Store Credit | 1-2 business days after receipt | Golden Aura gift card |
Refund Amount: You will be refunded the purchase price of the item(s), less original shipping costs (unless the return is due to our error). Return shipping costs are not refundable.
Refund Timing: Once issued, refunds typically appear in your account within 3-10 business days, depending on your bank or credit card company.
Refunds are issued to the original payment method. If you paid with a credit card, the refund will go back to that card. For PayPal payments, refunds go back to your PayPal account.
We currently do not offer direct exchanges. To exchange an item for a different product:
For faster service, you may place a new order immediately and return the original item separately. This ensures you receive the new product without waiting for the return to be processed first.
If you have any questions about our shipping or return policies, please contact us:
Response Time: We strive to respond to all inquiries within 24-48 hours during business days.